For customer service and technical support, please contact the distributor from whom you purchased the product. A list of distributors can be found here.
If you purchased the product directly from Orbit Research, please contact us at: techsupport@orbitresearch.com, or at +91 6353 512 142
FAQs– Frequently Asked Questions
Software Packages and drivers
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- Download Most Recent Firmware – Keep your Orbit Reader 20 device up to date
- Download Localization Package – Add a language of your choice
- OR-20 JAWS Driver v1.0.4 – JAWS Driver for Orbit Reader 20 (The driver installation is not required if JAWS version is JAWS 2018.1803.24 (March 2018) or later).
- Virtual COM Port Driver – Virtual Com port driver to use Orbit Reader 20 in serial mode
- Download previous firmware release versions – An archive of software release packages for Orbit Reader 20 device
Documentation
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- Download OR-20 India Edition User Guide – Documentation in BRF, Doc, PDF, and HTML Formats
- Download OR-20 India Quick Start Guide – Documentation in PDF and Word Format
- OR-20 Commands Quick Reference Guide – India – A guide for quick reference of various OR-20 commands
Useful software tools (Third party)
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- BrailleBlaster™ is a full-featured transcription software package for creating quality formatted braille.
- DAISY™ Pipeline provides a comprehensive solution for converting text documents into accessible formats, including braille PEF (Portable Embosser Format).
- Send to Braille is a shortcut that adds braille to the Windows® Send To menu, which can convert files on your computer into unformatted BRL (Braille Ready Format) files.
- Biblos is a free software tool that combines the worlds of Word processing and Braille translation.
- EasyConverter Express is affordable and simple to use, converting Word documents to accessible information on demand and in seconds.
- Pandoc is very famous for converting files from one markup format into another.
- Easy converter helps you edit, translate various input document types.
- Duxbury – DBT is widely used braille translation software with maximum braille language support.
- Sao Mai Braille (SMB) is a rich text editing and Braille translation software.
Video Tutorials
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- Introductory videos by Orbit Research
- Part 1: Getting started and Orientation
- Part 2: Menu Structure and Settings
- Part 3: Using File Manager
- Part 4: Reading Files and Navigation
- Part 5: Editing and Creating Files
- Part 6: Upgrading the Firmware
- Part 7: Connecting to Android with Brailleback
- Part 8: Connecting to a Windows PC over NVDA
- Part 9: Connecting to a Windows PC over Jaws
- Part 10: Connecting to IOS Device
- Part 11: Connecting to a Windows PC over Narrator
- Part 12: Connecting with Macbook
- Introductory videos by Orbit Research
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Introductory videos by Wisconsin Center for the Blind and Visually Impaired
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OR-20 videos by APH
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OR-20 videos by RNIB
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